Billing & Payment

Billing & Payment – FAQ

How do I pay my bills?

  • You can pay online or by phone with a credit card (additional fees may apply), through email transfer, or mail/drop off cash at our office.

Can I view detailed information on my bills?

  • Yes, VS IDEAS will send you your monthly bill by email.

Can I receive my monthly bill by mail?

  • Yes, if you would like to have paper invoice, a $10 charge will be applied each month. This charge will be waived if the customer has a disability or is elderly (we may ask for documents).

Will I continue to be charged if I stop using my service without cancelling or suspending the service?

  • Yes, you must send an email to customer service at [email protected] if you want to cancel the service. Alternatively, if you want to suspend the service for a few months, a suspension fee will be applied (cancelling and re-starting a service will not result in a suspension fee, but an activation fee must be paid again depending on the service).

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