High speed Internet is defined as above 6 Mbps download and 1 Mbps upload.
How long will it take to install the internet service?
The time may vary but installation should take between one and two weeks depending on the type of service.
What equipment do I need for internet service?
Cable/FTTN internet uses a certified cable modem. If you wish to have more than one device that can access the internet service, you will need a router.
The Cable/FTTN modem has only one LAN port and comes without Wi-Fi functionality.
Where are VS IDEAS’s high speed Internet services available?
VS IDEAS’s high-speed Internet services are currently available in Quebec and Ontario.
Take a look at www.vsideas.com/coverage/ to find out if you are eligible for our service or use our live chat feature to verify if the service you’re interested in is available at your location.
Could I get cable internet service without DryLoop?
Yes, cable internet can be installed using TV cable lines instead of phone lines.
How long will it take to be connected at a new address?
Connection will take around 10-15 days. In order to avoid any service interruption, you must notify us at least 3 weeks in advance.
Will there be any variances between actual speed and advertised speed?
The download and upload speed may vary due to factors outside of our control. Examples include environmental conditions, distance from the server, wire construction, and Wi-Fi configurations.
How can I check my speed?
You can check your speed on speedtest.net, which is a third party website. Any variance between the advertised speed and the actual speed may be explained by the factors described by the previous question’s answer.
Please contact our technical support team if your speed is significant lower than the advertised speed. We will troubleshoot the problems for you.
A technician just finished the installation and I still don’t have internet access?
It may take 2 to 3 hours for synchronization.
If you don’t have internet access for more than 6 hours after installation, please contact our technical support team. We will troubleshoot the problems for you.
Can I use my own modem?
No. In order to guarantee the quality of our services, we use specially certified modems.
What can I do when my internet doesn’t work?
You could reboot (unplug for 10 seconds) your modem, router, and computer to get the eventual update from the server. If you still don’t have a signal, please contact customer support. We will troubleshoot for you.
Will VS IDEAS send a technician if a technical problem occurs?
Yes. If any problems can’t be resolved through phone or email, we will send a technician to personally assist you.