Service Technician details

Job/Company Description:  VS IDEAS Service Technician
  • Full Time
  • Variable
Length of Contract:
  • 18 Months
  • Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and IPTV) to the satisfaction of the customer and in accordance with company specifications.
  • Reconnect/disconnect equipment and/or services as per company standards and procedures.
  • Ensure that communication with customers, other departments and peers is done in a professional manner.
  • Maintain strong customer relations through daily contact with customers.
  • Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
  • Complete installation work (e.g., rewires, drop replacements).
  • Promote and sell company services and make customers aware of same.
  • Complete accurate documentation pertaining to installations, service and sales activity.
  • Assist Managers in reducing departmental costs through efficiencies and improved productivity.
  • Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
  • Role Competencies:  Innovation/Creative Thinking; Problem-Solving/Judgment; Achievement Orientation;
  • Two year Electronic Technologist diploma is desired.
  • Previous technical CATV and/or Telco experience would be an asset.
  • Must be able to communicate fluently in French and English
  • Must have a valid driver’s license with a safe driving record.
  • Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights up to 40 feet.
  • Willing to work flexible shifts and schedules; days, nights and weekends.
  • Willing and able to work in adverse weather conditions.
  • Must have good to exceptional P.C. troubleshooting skills.
  • Circuit switch and twisted pair cable knowledge would be an asset
For further inquiry please contact HR Department at [email protected]
Location: (You could choose one of following location to work)
  • Toronto (Downtown)
  • Toronto (Greater Toronto Area)
  • Mississauga
  • Barrie
  • Hamilton
  • Peterborough
  • Belleville
  • Oshawa
  • Guelph
  • Kitchener
  • Waterloo
  • Kingston
  • Niagara Falls
  • London
  • Ottawa
  • Montreal
  • Quebec City
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