Job/Company Description: VS IDEAS Service Technician
Length of Contract:
Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and IPTV) to the satisfaction of the customer and in accordance with company specifications.
Reconnect/disconnect equipment and/or services as per company standards and procedures.
Ensure that communication with customers, other departments and peers is done in a professional manner.
Maintain strong customer relations through daily contact with customers.
Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
Complete installation work (e.g., rewires, drop replacements).
Promote and sell company services and make customers aware of same.
Complete accurate documentation pertaining to installations, service and sales activity.
Assist Managers in reducing departmental costs through efficiencies and improved productivity.
Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
Role Competencies: Innovation/Creative Thinking; Problem-Solving/Judgment; Achievement Orientation;
Two year Electronic Technologist diploma is desired.
Previous technical CATV and/or Telco experience would be an asset.
Must be able to communicate fluently in French and English
Must have a valid driver’s license with a safe driving record.
Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights up to 40 feet.
Willing to work flexible shifts and schedules; days, nights and weekends.
Willing and able to work in adverse weather conditions.
Must have good to exceptional P.C. troubleshooting skills.
Circuit switch and twisted pair cable knowledge would be an asset